You are viewing a preview of this job. Log in or register to view more details about this job.
Hs emp logo data

Event Manager

SMG, the leader in privately managed public assembly facilities, has an excellent and immediate opening for the Event Manager for SMG/Navy Pier. Responsible for providing professional client services support in the planning, organization and management of events within the facility. Monitors the logistics of these events and all event coordination tasks after booking and through to their conclusion.

Essential Duties and Responsibilities

  •  Directs all facility staff in delivering facility services for events and resolves event related problems.
  • Directs and participates in the pre-event planning, reviewing any past history of the event, initiating correspondence and conferences with the event planner, their suppliers and SMG staff.
  • Compiles and reviews event and contractor charges with appropriate SMG staff and event planner, prepares proper documentation for invoice preparation and assists in the follow-up on collections.
  • Conducts post-event meetings with the event planner and their contractors as necessary to evaluate services provided.
  • Conducts tours of the facilities for potential customers, explains services and facilities available, describes how they may best be used by the event, and determines the needs of the potential event.
  • Assists with preparing pricing estimates for prospective meeting.
  • Monitors and ensures compliance with contractual responsibilities of all parties.
  • Prepares pre-event planning documents and instructions.
  • Ensures compliance with all facility and appropriate governmental rules and regulations by the event planners and all service providers working on the event.
  • Provides clear, concise and timely communication of directives to other departments.
  • Implements facility rules, regulations, policies and procedures.
  • Maintains the proper image and generates positive public relations with patrons and staff.
  • Works with internal service partners to provide quality service to customers.
  • Serves as Liaison for all facility clients to ensure highest level of customer service for all external service providers.
  • Establishes new standards of customer service by working with departments in the facility.
  • Performs other job-related duties as assigned.

Education and/or Experience        

  • Bachelor’s degree from four-year college or university
  • 1 to 2 years related experience and/or training or equivalent combination of education and experience
  • Working knowledge of principles of facility management, services and equipment for a similar facility
Skills and Abilities

  • Exceptional communication skills both verbal and written.
  • Excellent organizational, planning and problem-solving skills.
  • Professional presentation, appearance and work ethic.
  • Ability to prioritize multiple projects.
  • Ability to coordinate the work of others in delivering various facility services.
  • Ability to adjust work schedule to coincide with events.

 Applicants that need reasonable accommodations to complete the application process may contact 312.791.7000.

 SMG is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.