Immigration Services Assistant

Responsibilities

• The responsibilities described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence, and limited complexity.
• Pre-screen various applications and submissions by USCIS customers for accuracy and completeness of initial supporting documentation and schedule applicant appointments, communicating directly with applicants.
• Perform analysis on files, reports, and information systems and databases to update information and maintain data integrity.
• Produce highly sensitive and secure documents.
• Identify incoming applications that require expedited service or requests for fee waivers and channel those through the correct work process.
• Edit and create office documents and correspondence using office automation software, i.e. databases, spreadsheets and word processing, manage individual case files, and act as a records liaison with other agencies.