Field Services Engineer
Field Service Engineers provide technical assistance to customer inquiries by telephone, email, and in person to ensure proper repair, operation, configuration etc. on system hardware/software. Will conduct training in our facilities and at remote locations. Significant travel will be required, including deployments to the Middle East for 90 days or more.
Please be aware that this position requires a Secret security clearance and a Security + certification.
- Provide technical assistance to the customer from the company’s facilities via the telephone help line and email to resolve customer inquiries and complaints. Records customer help requests in a tracking and resolution system.
- Provide technical assistance at the customer’s location and prepares final reports to customer upon completion of tasking.
- Maintain proper repair and maintenance of test/training assets as well as installation standards and documentation.
- Act as primary point of contact between Ultra and customer for troubleshooting and resolution of customer help requests. Leads coordination of different groups within Ultra to resolve customer help requests while continuing to be primary point of contact between Ultra and the customer, following up with customer on a regular basis.
- Conduct technical training.
- Maintain multiple databases including; Call logs, Trip reports, Failure reports, etc.
- Perform quality audits as needed
- Load and test software on systems prior to shipping.
Required Qualifications
- Active DoD Secret or higher security clearance
- Security + or CCNA Certification
- 2+ years of experience with Tactical Data Links/Command and Control Systems
- 2+ years of experience with IT networking
- Experience with Linux and Windows
- Self-starter
- Able to work independently with little supervision as well as collaboratively with others
- Communication and customer service skills
- Willingness to travel domestic and international
Desired Qualifications
- ADSI experience
- Link 16 experience
- Middle East deployment experience
- Military background
- Preferred military MOS or AFSC:
- Air Force - 3D1X1
- Army - 14 series, 131A, 25 B,U
- Marines - 5979
Advanced Tactical Systems is a leading supplier of tactical command and control systems, communication gateways, data fusion and display systems. It also provides software based applications that deliver enhanced situational awareness in military command, control, communications, computers, intelligence, surveillance and reconnaissance (C4ISR) systems.
Ultra Electronics is a UK-based defense, aerospace, cyber security, energy, and transportation products group. Ultra manages a portfolio of specialist capabilities, generating highly differentiated solutions and products by applying electronic, mechanical, and software technologies in demanding and critical environments to meet customer needs.
We offer medical, dental, vision, life, and disability insurance, health savings accounts, paid time off, and a 401(k) plan with a Company match.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60–1.4(a), 60–300.5(a) and 60–741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Reasonable accommodation statement: If you need an accommodation for any part of the application process, please email careers@ultra-us-gbs.com