Jr. Release Engineer
CallMiner empowers organizations of any size to extract and act on intelligence from customer interactions and feedback, including live and recorded calls, chat, email, social platforms and surveys, for improving customer experience, sales, marketing, compliance, and agent and customer engagement center performance. Highlighted by multiple customer achievement awards, including eight Speech Technology implementation awards in the past six years, CallMiner was recently named a leader in the industry analyst report Forrester New Wave: AI-Fueled Speech Analytics Solutions, Q2 2018.
At CallMiner, we hire great people and challenge them every day. CallMiner team members are passionate about delivering innovative technology solutions and industry leading customer success. Core to our culture is the power of feedback which we leverage to improve our own organization every day in every way. To hear more about what it’s like to work at CallMiner, watch our video at Careers.CallMiner.com
Summary:
We’re looking for a Release Engineer to join our team in Fort Myers, FL. As a Release Engineer, you will combine concepts from agile and continuous integration/deployment to grow the platform and empower development teams for success. You will provide infrastructure, build-and-release, and CI/CD expertise to software development teams across the company, their product requirements, and provide guidance on platform implementation.
Responsibilities:
• Update, maintain and scale a Continuous Integration/ Continuous Delivery infrastructure to manage all aspects of the production, development, and QA environments
• Work together with Support, Development and QA engineers to troubleshoot and resolve escalated production issues
• Production deployment planning, testing and verification
• Work with engineering team on builds and releases
• Automate/script build and deployment processes in an Agile CI environment
• Troubleshoot issues with builds and deployment and offer solutions
• Support process improvements that guide the development, sustainment, and support of activities
Requirements:
• An Associates or Bachelor’s Degree in Computer Science, Computer Information systems, Network Administration or similar
• Great customer service and people skills
• Strong English written, and oral communication skills
• Knowledge of PC architecture including specification, installation, configuration, and support of both x86-based and x64-based hardware
• Strong technical and analytic skills
Plus:
• Experience in Agile and Scrum environment
• Experienced Windows Sys Admin
• Experience with Deployment and configuration tools such as Octopus Deploy, Release Management, Puppet, or Chef
• Experience as Linux SysAdmin
• Familiarity with C# and/or JavaScript
• Experience with InstallShield
• Familiarity with CI/CD processes
• Experience with Windows scripting languages such as Powershell and Batch