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Job Description:
  • Ability to build relationships with key stakeholders; hold stakeholders accountable for performance metrics.
  • Process minded with familiarity with Lean and Six Sigma, experience implementing a Six Sigma project is highly desirable.
  • Provides analytical support to management team with respect to labor and productivity management, supply chain, revenue and growth, medical and quality management, and other initiatives as required.
  • Build a thorough understanding of all available data sources and understands variances between these sources. Generate concise and accurate trends, reports, presentations for display and dissemination as required from above data sources.
  • Develop, maintain and manage databases, spreadsheets, reports as needed to support the functions of the project management office and its goals.
  • Develops and maintains a close relationship with Management in an effort to support the implementation of the various initiatives (labor, supply, medical management, etc).
  • Work to streamline recurring reports, presentations, and any other data management process.
  • Takes the initiative to identify gaps and develop recommendations to create efficiencies through system enhancements, process improvements, work measurements, etc.
  • Research issues thoroughly and recommends actions using information identified through data analysis. Anticipates any upcoming situations / issues and proposes an action plan to address it.
  • Prepares special reports as required or upon request, summarizing data from various sources.
  • Analyze data and trends and create actionable reports with identification of improvement opportunities.
  • Develop/ update dashboards and reports.
  • Prepare graphic representations of results and make presentations to management and others, as needed.
  • Develop and present provider specific quality data reports that can be effectively used to modify clinical behavior.
  • Continuously challenges the status quo and provides out of the box solutions to improve existing department processes. Has a knack for solving complex data analytical problems.
  • Ability to format and present complex information/data in an easy to understand way for executives.
  • Is very detail oriented and can independently identify discrepancies between two different reports and work to resolve the issue.
  • Can handle working on multiple projects simultaneously, comfortable with changing priorities. Has a continuous learning mentality.
  • Participates in CHI’s Journey to Excellence as a leader.
  • Responsible to provide guidance and oversight of patient flow and wait time at all CHI sites including schools.
  • Responsible to achieve CHI wait time goals.
  • Adheres to Confidentiality Policies & Procedures / HIPAA Regulations.
  • Performs other duties as assigned.

Education:
Bachelors Degree required in healthcare, industrial engineering, business or related field. Three (3) years or more years experience in healthcare quality, process improvement, and/or labor/supply management.