Metro College Intern Program - Office of Customer Service, Communications & Marketing (CSCM)
MARKETING STATEMENT:
Metro's Customer Service, Communications and Marketing (CSCM) Department is the voice of Metro and an advocate for our riders. Our team keeps a wide range of audiences up to date on the latest Metro developments, maintains strong working relationships across the region and engages all audiences in supporting Metro's objectives and policy programs. For agile problem-solvers who embrace the challenges of a complex stakeholder environment, CSCM offers a gratifying opportunity to serve as an ambassador of one of the region's most critical services relied upon by hundreds of thousands of local residents and visitors everyday.
MINIMUM QUALIFICATIONS AND EXPERIENCE:
Graduation from high school or the possession of a high school equivalency certificate. Applicant must be attending an accredited college or university pursuing a degree in a discipline deemed appropriate for the position intern is seeking.
For students hired as Summer College Interns, the following distinctions are made from the above provisions of the Student Intern description.
- The intern’s major or area of concentration must be aligned with the academic and functional requirements of the position for which the student has applied.
- The intern should at minimum be a rising college freshman.
- The intern must possess a minimum cumulative 2.8 GPA.
- In cases where the internship is a progressive internship offering the consecutive summer opportunities through graduation, the intern must receive a favorable performance evaluation for the prior summer in order to be considered for each subsequent summer.
Medical Group:
Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.
SUMMARY:
This is an introductory, preparatory and training opportunity for college and graduate students designed to provide hands-on and practical transit industry work experience. Areas include but are not limited to: Bus and/or Rail Operations, Safety/Emergency Management, Engineering, Police, Information Technology, City/Urban Planning and General business functions. The assignments are on a temporary basis not to exceed thirteen (13) weeks of summer employment. Student interns may rotate to various departments based on their major in college/university and/or the respective departmental assignment. The student intern is supervised by an appropriate Executive or designee.
MAJOR DUTIES:
Duties will vary dependent on the assigned department. General duties may include activities in which the student intern:
Compiles, reviews and analyzes data. Operates a personal computer to verify, input and correct data required for producing reports.
Researches data for and assists in the preparation of management, operations, technical and administrative reports. Utilizes management memoranda, fiscal and operations reports and data to complete assignments.
Produces tangible work product specific to the assigned department to include presentations, reports, correspondence, graphic representation of data and/or project plans.
Reviews reports to identify problems based upon standard criteria and guidance from supervisors; recommends solutions as instructed.
Participates in training sessions related to various functions performed by department to which assigned; attends appropriate Authority, departmental and office meetings, etc., in order to gain exposure to transit functions.
Participates in and/or leads departmental meetings, working sessions, etc.
Evaluation Criteria:
Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.
Evaluation criteria may include one or more of the following:
- Personal Interview
- Skills Assessments
- Verification of education and experience
- Criminal Background Check
- Credit history report for positions with fiduciary responsibilities
- Successful completion of a medical examination including a drug and alcohol screening
- Review of a current Motor Vehicle Report
Closing:
Washington Metropolitan Area Transit Authority, a Federal contractor, is an Equal Opportunity / Affirmative Action employer. All qualified applicants receive consideration for employment without regard to race, color, creed, religion, national origin, sex, gender, gender identity, age, sexual orientation, genetic information, physical or mental disability, or status as a protected veteran, or any other status protected by applicable federal law, except where a bona fide occupational qualification exists. Our hiring process is designed to be accessible and free from discrimination.
This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.