Product Engineer
Position Description:
The world is our stage, the sky is the limit. At Lenovo we believe smarter technology takes a global mindset with trust and respect for one another, enabling us to do exciting and rewarding work that intelligently transforms our world. We are recognized as one of the world’s Most Admired & Best Regarded Companies, a Top 100 Global Tech Leader, #1 in PC sales, and rank #212 on the Fortune Global 500. This is a place where ideas grow, initiative wins, achievements are seen, and we love the work we get to do. We believe that Smarter takes YOU!
Lenovo’s ThinkPad Product Engineering team is currently recruiting a Computer/Electrical/Mechanical Engineer with a passion for working on PC platforms (x86). In this exciting position you will be part of our Customer Quality team responsible for helping our largest customers most effectively deploy, use, and debug our industry-leading ThinkPad Notebook PCs, Accessories, & Smart IoT devices. You should have some experience with PC architecture, system software, and general PC troubleshooting.
As a Product Engineer you will use your problem solving skills as well as analytical abilities to unravel complex issues in a diverse environment of systems from multiple vendors, and then quickly develop a solution for the customer.
As a member of the ThinkPad & Accessories Customer Quality Engineering team, you will have the opportunity to work with customers as well as a highly motivated and diverse team of engineers and suppliers. You will assist with multiple customer issues at one time starting with recreation of the issue, root cause analysis, development of a solution, and deployment of that solution. After solving the customer issue, you will then help drive improvements into the next generation of products through our Development organization and the Lessons Learned process.
In addition to working customer issues, you will have the opportunity of being the voice of the customer during the development phase of future products.
This is an excellent opportunity to work with global development teams and customers, so effective communication is critical. You should also have strong initiative, spirit, and a desire for tackling challenges.
Position Requirements:
- Familiarity with PC architecture. This familiarity should include PC BIOS (UEFI), Device Drivers, and Windows OS concepts
- Ability and willingness to travel domestically and internationally. (This role requires working with a worldwide, cross organizational team)
- Ability to work hours required to resolve customer issues
- Have the ability to team with others (local & virtual), and to adapt in a fast paced environment
- Excellent verbal and written communication skills
- Bachelor’s Degree in Computer Science, Computer Engineering, Electrical Engineering, Mechanical Engineering or related
It would be a plus if you:
- Had a Masters degree or higher education
- Experience with C# or Java, but any other previous programming experience is a plus
- Familiarity with IoT solutions relating to sensors, cloud connectivity, AI (Artificial Intelligence), Machine Learning, and physical device communication
- Linux OS & debug skills (this role is primarily Windows based, so this skill is a plus)
- Ability to understand complex systems and multi-faceted problems
- Product Development experience (HW or SW)
- Customer facing/service experience
- Chinese Language Skills would be helpful in this role, but not required
At $46B in global sales, in over 160 countries, Lenovo is a collection of highly skilled and talented people doing what we do best: producing the very best in world-class products. From personal computers and tablets, to cell phones, applications and servers. Everyone here at Lenovo is an integral part of the company, working together, across continents, cultures and innovations, all comprised in a friendly, fast-paced, work environment that focuses on one common goal: to be known as the best in what we DO. We're looking to add talented individuals who are self-motivated and desire boundless opportunities, to join us. Come share in the discoveries that are forged from our shared achievements at Lenovo as we drive the next generation in technology.
When you join our team, we will provide the opportunity to make an impact and grow your career in a global technology company. Some of the benefits of working at Lenovo include a flexible vacation policy, competitive health, dental and vision coverage, 401K match, various onsite amenities such as fitness and wellness centers, banking, onsite eateries, and much more. Check out our benefits website to learn more! https://www.lenovobenefits.com/
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.