Digital Producer / Account Manager / Project Manager
CT offers the opportunity to work with a highly collaborative, industry-leading team. Quality of service is always our #1 priority. As a result, our innovative digital marketing professionals work relentlessly to provide outstanding quality services for our clients.
We seek an enthusiastic Account Manager Trainee to add to our cross-functional team. To join Los Angeles' best SEO company you must be highly talented with a desire to work in a fast-paced, startup environment. Our ideal Account Manager Trainee is an excellent communicator, has a can-do attitude, and is eager to build a career in the digital marketing industry.
Required Skills and Abilities:
- Articulate and efficient communicator
- Excellent written communication skills, impeccable English grammar and mechanics
- Confident, solid conflict-resolution and interpersonal skills
- Strong analytical abilities
- Ability to juggle multiple projects concurrently without sacrificing quality of work
- Outstanding organizational and time management skills
- Keen eye for detail, perfectionist mentality
- Flexible, adaptable, able to “see the big picture”, prioritize work, and meet tight deadlines
- Proactive, dependable, trustworthy, optimistic, can-do attitude
- Ability to gracefully receive, discuss, and implement feedback from peers, management, and clients alike
- Great work ethic, punctual, and reliable
- Ability to work full-time: Monday - Friday, 9 AM to 6 PM Pacific Time
- Bachelor's degree preferred, will also consider undergrad students
Preferred Skills/Experience:
We prefer our Account Manager Trainees to have one or more of the following skills and/or experience. However, our Account Manager training program is designed to provide exposure and the opportunity to develop some of these skill sets. We are happy to train the right person.
- Previous account management or customer service experience
- Ability to explain technical processes to a non-technical audience
- Experience creating and giving professional presentations, reporting to clients, and communicating with business executives
- Quality assurance experience
- Previous training or experience in project management
- Digital marketing skills and experience -- SEO, SEM, etc.
- Bachelor’s degree or better in marketing, business administration, computer science, or related field
- Front and back-end web development skills -- HTML5, CSS3, PHP, and JavaScript
- Proficiency in: Basecamp, Adobe Photoshop, Adobe Illustrator, SalesForce, Hootsuite, Screaming Frog, SEOmoz, MailChimp, Microsoft Office Suite, G Suite, WordPress, Shopify, Magento, BigCommerce, etc.
- Google Adwords and/or Google Analytics certified
Responsibilities:
- Orchestrate our clients’ digital marketing services, liaising between our different internal teams -- design, development, copy, SEO, SEM, social media management, etc. -- to complete deliverables on time, on budget, and always consistent with client branding, voice, and marketing objectives
- Identify and solve possible issues in client accounts, digital strategy, or deliverables
- Be our last line of defence in quality assurance -- ensure that deliverables, reports, and all client communications are 100% error free
- Participate in client calls and meetings to create initial digital marketing strategy, provide status updates, give presentations, and address client concerns
- Be our clients’ champion and liaison with our team, provide outstanding customer service, and work diligently to help us maintain our high client retention rate
- Stay up to date and knowledgeable of clients’ business, clients’ industry, and best digital marketing practices
- Maintain client confidentiality and ensure secure keeping of clients’ information
- Promote additional digital marketing services
- Address client billing issues and ensure collection of payments for services rendered
Career Development:
- As an Account Manager Trainee you will be trained and groomed for our Account Manager role
- We pride ourselves on promoting from within; several of our team members in senior positions began as trainees
- We are always eager to offer full-time Account Manager positions to all who successfully complete our Account Manager training program
- The time it takes our Account Manager Trainees to complete the aforementioned training program varies by individual, their aptitude, skill sets, effort, and performance.
Perks:
- Fully stocked break room with complimentary healthy snacks
- Flexdays - the luxury to work from home a few days per month
- Your choice to use either Mac or PC
- Free Friday team lunches
- Regular company events
- Dog-friendly office
Benefits:
- Monthly bonus plan that distributes 50% of the company’s profits among all team members
- Paid time off that grows as you grow with the company
- Medical, dental, vision, and life insurance
- Subsidized gym membership
- Competitive salary