Specialist, Supporter Engagement
Summary
Over the past eighteen months, Save the Children and Save the Children Action Network (SCAN) have seen significant gains in our brand awareness and a growing number of active supporters. The American public associates us as a leader on children's rights and helping the world's most marginalized children.
By leveraging and realigning our assets—brand, media coverage, supporter lists, channels and engagement opportunities—we can create a singular and powerful supporter experience that provides multiple opportunities to create impact. We can give people an opportunity to join our mission for children and stay with us—donating, advocating and volunteering—throughout their lifetimes. And we can grow our movement from 1 million to 3 million supporters by the end of 2025.
The Marketing, Communications and Fundraising (MCF) Division, reporting to the Chief Marking Officer (CMO), is a highly dynamic and collaborative team that is dedicated to driving better integration across the agency. In a nutshell, that means we are committed to creating a clear and compelling brand positioning – driving more awareness of our advocacy and programmatic impact, providing multiple touchpoints for engaging with our organization and ultimately encouraging long-term financial commitment to Save the Children. We want to inspire relationships, not transactions – not just with the American public, but across all of our key audiences including corporate partners, large public institutions, policymakers, and employees.
Reporting to the Senior Director, Supporter Engagement, the Specialist, Supporter Engagement will support agency efforts to create a supporter-centric experience, providing opportunities to donate, advocate and volunteer. This role is a critical piece of the coordination and collaboration function of the Supporter Engagement team. To be effective, you will need to work across divisions and departments to support strong and sustained growth across the marketing funnel – awareness, engagement, action, donations and loyalty.
What You’ll Be Doing (Essential Duties)
Support Collaboration across the Agency (55%)
- Work in partnership with the team to manage day-to-day relationships, communications and scheduling needs with internal partners
- Ensure timely follow up from meetings, including working with relevant staff to execute action items
- Schedule kick-off and campaign status meetings with key stakeholders on individual projects as needed from onset to completion
- Develop and manage project delivery documents to ensure timelines are met in support of fundraising and advocacy goals and campaign KPIs
- Assist or act as a backup lead on project management
Knowledge Management and Sharing (25%)
- Maintain key learnings, ways of working, supporter engagement processes and other critical content to share across teams
- Assist with presentations and documentation to share supporter engagement optimizations, lessons learned and successes with internal leadership, SCUS/SCAN teams, and the global movement
Special Projects (20%)
- Contribute to the implementation of the Supporter Engagement team’s plans as required and assigned by the Senior Director
- Perform other duties as may be required for the benefit of the team
Required Qualifications
- Minimum of a High School diploma or equivalent, plus at least 3 years of relevant experience
- Demonstrated successful organizational skills, willingness and ability to take initiative, and attention to detail
- Proven ability to communicate and collaborate successfully with individuals and teams at all levels
- Demonstrated ability to handle numerous projects simultaneously, often with conflicting priorities
- Professional proficiency in MS Office suite
- Professional proficiency in spoken and written English
- Demonstrated commitment to diversity, inclusion, equity and fostering an environment of belonging
Why you should join the Save the Children Team…
Save the Children US offers outstanding benefits that include health, dental, vision and life insurances, pet insurance, short-term and long-term disability coverage, an Employee Assistance Program, 403(b), generous vacation, personal sick leave, family leave, parental/adoption leave, commuter benefits, dress for your day, and much more.
Click here to learn more about how Save the Children US will invest in YOU!
About Save the Children
Save the Children believes every child deserves a future. In the United States and around the world, we give children a healthy start in life, the opportunity to learn and protection from harm. We do whatever it takes for children – every day and in times of crisis – transforming their lives and the future we share.
Our work for children and their families requires that we commit—at every opportunity—to work together to identify and dismantle persistent systemic and structural racism, inequality, and any other forms of discrimination in this country and beyond. As an anti-racist organization, Save the Children will not tolerate discrimination in any form—in our employment practices, amongst our staff, in our leadership or toward the people we serve. We stand in solidarity with all people to fight for equal rights, justice, inclusion, and belonging.
We provide equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, gender, gender identity or expression, ancestry, sexual orientation, national origin, age, handicap, disability, marital status, or status as a veteran. Save the Children complies with all applicable laws.
Save the Children is committed to conducting its programs and operations in a manner that is safe for the children it serves and helping protect the children with whom we are in contact. All Save the Children representatives are explicitly prohibited from engaging in any activity that may result in any kind of child abuse. In addition, it is Save the Children’s policy to create and proactively maintain an environment that aims to prevent and deter any actions and omissions, whether deliberate or inadvertent, that place children at the risk of any kind of child abuse. All our representatives are expected to conduct themselves in a manner consistent with this commitment and obligation.
Save the Children is committed to minimizing safety and security risks for our valued employees, ensuring all are given training, support and information to reduce their risk exposure while maximizing the impact of our programs for children and families. Our shared duty, both agency and individual, is to seek and maintain safe working conditions for all.