Senior Quality Engineer
Who we want
- Customer-oriented achievers. Engineers with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
- Charismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts.
- Challengers & Influencers. People who constantly challenge themselves and each other to achieve more & to win the right way.
- Teammates. Partners who listen to ideas, share thoughts, and work together to move the business forward.
What you will do
As part of the Endoscopy Quality team, customers and patients are at the heart of everything we do. Our Senior Quality Engineers maintain our brand of high-quality products. In this role, you will:
- Manage several products and be accountable for ensuring high quality and urgent customer support.
- Troubleshoot and root cause issues tied to high levels of complaints and update the design to improve product safety, reliability, or performance. Develop, test, and implement design changes as well as coordinate with suppliers and manufacturing to ensure smooth implementation.
- Statistically trend post-market data to help solve any technical issues that arise from the field.
- Conduct Risk Assessments by working with current product quality data, FDA MAUDE database, and other sources to find issues with currently marketed products and assess clinical risk to customers and patients.
- Visit customer sites to observe OR workflow, surgical procedures, and products in use to support timely quality investigation support
- Be an ambassador for the customer by providing input to new product development from post-market experience
- Support Quality Systems initiatives and non-conformances as it relates to quality product issues.
What you need
Basic Qualifications
- Bachelor's degree in Engineering required
- 2+ years of experience required
Preferred Qualifications
- Engineering degree in Electrical, Mechatronics or Mechanical.
- 3-5 years of related experience in R&D/design, design assurance, usability/human factors, quality, systems engineering
- Hands-on engineering experience with software or hardware
- Root cause analysis and troubleshooting experience
- Commitment to excellence and high standards.
- Excellent written and oral communication skills.
- Strong organizational, problem-solving, root cause and analytical skills.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
- Proven ability to handle multiple projects and meet deadlines.
- Good judgment with the ability to make timely and sound decisions.
- Acute attention to detail.