Factory Service Engineer, Software Solutions
Factory Service Engineer - Software Solutions
Synthego is transforming scientists into designers with the first fully automated molecular biology lab. Lab automation is no cakewalk, though. Our Laboratory Information Management System sits as manager of all scientists and instruments, with our instrument software stack executing all assigned orders. Our instrument software stack has the crucial responsibility of ensuring assigned instructions were executed accurately, every time, all the time.
As a Factory Services Engineer-Software Solutions, you’ll become the primary interface between the instrument team and the production floor, ensuring that our software stack executes those orders accurately, and debugging the root cause if it’s not. You’ll know our instrument software stack inside-and-out, find and fix the pain points, and scope larger projects as a fellow member of the Instrument Software team. With your help, we’ll keep our symphony of automated instruments humming in tune.
What you’ll do
-You are frontline support for all production needs. Requests for help will flow through you, be fixed, triaged, or escalated as appropriate
-Fix the pain points. You will know what causes production the most problems today, so dive in and fix it in a way that it doesn’t bother you tomorrow
-Ownership of pilot / out of band projects that are not yet supported by our LIMS system
-A general understanding of all Synthego software systems and a deep understanding of how to debug them
-Provide the highest quality of service and support to our regulated clinical laboratory
-Collaborate with multidisciplinary teams to develop our next generation instrumentation, new platform migrations, and next generation scripts to expand our ever growing CLIA laboratory
-Create, maintain, and review various SOP documentation for training and support
-Continuously optimize processes to increase both quality and efficiency
About you
-BS or Equivalent in CS
-1+ years of industry experience working with industrial and instrument controls
-Fluent in Python, Linux, and bash
-Understanding of C# An eagerness to understand and fix all of the things
-Experience debugging complex systems
-Great communication skills
-Strong desire to work in a fast-paced, collaborative start-up environment
Nice to have
-Previous experience in the Biotech domain
-Familiarity with Python web frameworks (Django or Flask)
-Experience with liquid handling instruments (Hamiltons, Tecans, etc)
-Experience with electronics, especially debugging serial communications (I2C, SPI)
-Experience with PCB board design
-Understanding of AWS or other cloud services
ABOUT SYNTHEGO
Synthego’s vision is to turn biology into an information science, with the ultimate goal of dramatically extending the healthy human lifespan.
Synthego builds advanced bioinformatics and automated hardware platforms to create next-generation molecular biology tools, starting with full-stack genome engineering.
These world-class tools accelerate basic scientific discovery, critical disease cures and novel synthetic biology applications to improve and prolong life.