Field Support Engineer

Job Description: The Field Support Engineer will perform a variety of complex technical tasks needed to install, maintain, demo, test and repair LED video wall systems.

·      Provide technical advice regarding the technology and engineering of our products to promote, support, and service the sale of our products.

·      Utilize field experience to support R&D efforts in the improvement of Absen products

·      Provide installations and post-sale support services to customers

·      Support sales representatives by providing technical knowledge to clients and potential clients.

·      Coordinate the return of customer material back to company for repair.

·      Assess potential application of company products or services and offers solutions that meet customer needs

·      Provide technical training to customers

·      Use technical knowledge of product offerings to support and build sales and support services

·      Provide support in both pre and post-sales

·      Assist with root cause analysis of failed components from the field

·      Field and manage support calls as assigned

·      Complete applicable administration in relation to the above related activities

·      Travel to customer sites as needed to coordinate duties listed above

·      Management of assigned tasks

·      Performs all other tasks assigned that the employee is capable of performing

·      Ability to break down complex problems into manageable parts

·      Thorough understanding of parts’ roots and relationship to other parts

·      Ability to interpret a variety of instructions in written, verbal, diagram or schedule form

·      Ability to work with a high level of integrity with minimal supervision

·      Excellent communication skills with ability to interact with customers in a professional manner

·      Expert level service professional with ability to work with a high level of integrity and with minimum supervision

·      Demonstrated ability to use sound independent judgment

·      Advanced computer and networking skills

·      Must be willing and able to travel 80% of the time

·      Trouble-shooting skills related to electronics

·      Ability to operate digital and analog oscilloscopes, logic analyzers, pulse generators, meters and other electronic instruments

·      Ability to work from schematics or rough sketches