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Onsite Key Account Manager - Boca Raton, FL

Primary Responsibilities:
- Generate opportunities for revenue growth within global accounts consistent with SGS strategic key account initiatives.
- Ensure the alignment and integration of services and operational deliveries in accordance to global CRS and sales strategies for assigned strategic accounts.
- Work in conjunction with CRS sales, operations and other client services staff to achieve client deliverables.

Specifically These Responsibilities Are To:
- Meet assigned account and team revenue goals and key performance indicators (KPIs) as defined by management.
- Generate opportunities for revenue growth within existing global accounts consistent with SGS strategic account initiatives.
- Generate within existing account assignment additional services or solutions opportunities across SGS CRS SBUs, and/or integrate other SGS complimentary business lines.
- Prepare, communicate and implement client specific global SOPs.
- Maintain and build collaborative client relationships within respective client global account staff and within internal sales and operations group.
- Work effectively with sales and operations to deliver client expectations effectively and efficiently.
- Work closely with the global network to ensure the following: SOP compliance and prompt response to client inquiries regarding order status, department work load, capabilities and report content for jobs initiated by international sales efforts.
- Liaise between client / technical / operations teams.
- Work with global network to streamline client services functions for more effective and efficient execution of services.
- Establish communications and relationships with internal and external staff and levels as necessary.
- Communicate and monitor client expectations of execution of SGS services to local lab and global coordinators.
- Identify and respond to client inquiries/needs via phone and email.
- Develop report templates and other client specific forms with client as needed.
- Maintain and manage specific client pricing.
- Address customer complaints or issues in coordination with respective required disciplines.
- Support collection efforts to meet DSO targets
- Other duties assigned as necessary in response to business needs.
Profile of the position (Requirements & Qualifications):

- Onsite presence required during normal business hours.
- University graduate or equivalent educational background.
- 5+ years of commercial experience in a multinational organization desired.
- International business exposure in imported consumer products desired.
- Strong written and spoken English skills, other languages will be an advantage.
- Persuasive, diplomatic, but always to the point and a strong ability to sell a concept.
- Hands-on, open-minded, proactive team player.
- Computer literacy (creating, filing, saving/uploading, searching, backup, etc.).
- Proficient in Microsoft suite (Word, Excel, Access, Power Point, and Outlook).
- Travel Requirements: 5-15%

Skills/Competencies:

- Ability to establish effective working and team relationships with internal and external staff in a collaborative manner
- Highly motivated, dependable, and detail oriented.
- Strong communication and organizational skills.
- Creative thinking skills to develop innovative solutions to solve customer requirements and expectations
- Ability to interface with supply chain senior managers and other customer structures.
- Capable of building trust, value others and communicate effectively.
- Customer focused, high integrity, excellent work ethic.
- Self-managed and responsible to project and time management.

Additional Information:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
• This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.
• SGS is an EOE AA M/F/Vet/Disability employer.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will be called back shortly. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.