2021 Customer Support Summer Internship

JSX is proud to announce our 2021 Summer Internship Program. We are the fastest growing air carrier in the nation and are looking forward to offering opportunities in several of key departments during our 10-week program. You can expect to participate in exciting projects designed specifically for our Summer Internship Program within your specific area of focus, as well as cross-department shadowing!

About the Program:

The Internship cohort will participate in targeted training and experiences and will have the opportunity to take advantage of the learning and development programs, as well as the support systems JSX offers. This includes one-on-one mentorship, an exclusive speaker series with company leadership, custom learning and development sessions, and opportunities to support the local community. We recognize that diversity, equity, and inclusion are critical components of leadership for all JSX Crewmembers, so we have ensured these topics are integrated throughout the summer's programming.

The JSX Summer Internship comes with a clear promise: We will provide a meaningful internship program filled with real-world experience and in-depth mentorship. The ultimate goal of the program is to provide a pipeline for full-time postgraduate hires. Because of this, the program is only open to those in their third or fourth year of a full-time Bachelor's degree program.

About the Customer Support team:

The Customer Support (CS) Team is responsible for ensuring a high-quality, personal experience with 100% accuracy at all times. Our CS team spans multiple functions during the day while keeping the customer experience at the forefront of the priority list. Responsible for assisting customers with travel requests by answering incoming calls and matching the features and benefits of JSX to the needs of the passengers. Answer customer's inquiries regarding all aspects of their travel on JSX including booking and changing or canceling reservations spanning from 0900 am until 2400 central standard time. 

About YOU:

You will provide an exceptional and flawless experience to JSX Customers, while working closely with internal departments, including the Leadership Team, Operations, and Accounting. You will be apart of a dynamic and fun work environment, where your voice will be heard and have meaning.  

Candidate Attributes:

The vision of JSX is to provide simple and joyful air travel - reigniting the lost wonder and exhilaration of flying. JSX launched service in April 2016 selling daily flights on 30-seat jets between major West Coast destinations. By coupling the ease, speed, and convenience of the private flying ground experience, with the flight frequency and fares of commercial airlines, JSX has quickly grown in both size & popularity and today, offers over 300 flights between private terminals on the West Coast. In addition to the extreme efficiency and time savings due to the elimination of airport lines and hassles, JSX offers a superior onboard customer experience with complimentary cocktails, snacks, beverages, and business-class legroom at every seat within its beautifully appointed E135s. Headquartered in Dallas, TX, and backed by major investors including JetBlue and Qatar Airways, JSX is poised to significantly expand its fleet and footprint in the coming months and years. We are actively seeking fun, passionate and innovative Crewmembers (the terms we use for all employees – whether they fly or not!) to join us in our quest to change how the world experiences air travel.

The position holder shall demonstrate a range of behavioral competencies to a high level, and want to use these to the full extent when they work. This is as important as having a relevant level of quality experience of the job and content. We look for evidence of the job content, in addition to evidence of the below key behavioral competencies.

It is important to keep sight of not only what we are trying to achieve, but also how we would like to achieve it. We commit to maintaining a culture of Safety, Excellence, and Integrity, each of which we believe will result from living by the following

Core Values:

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).

JSX seek to ensure affirmative action in order to provide equality of opportunity in all aspects of employment, as well as to ensure that all personnel activities, such as the recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, and national origin.

JSX is closely following the Coronavirus Disease (COVID-19) CDC guidelines and implementing processes that promote candidate and crewmember safety. Out of an abundance of caution, our interviewing process will now be held virtually.