Customer Service Specialist
Customer Service Specialist -
An opportunity has arisen for an energetic individual to join our Miami Team in a Customer Service role.
About the position:
• You will act as the primary point of contact for a defined group of customers, taking ownership of their service experience, while developing strong relationships along the way.
• Working closely with the local Miami Team along with other branches around the country, your core operational responsibilities will be managing outbound and inbound ocean shipments to maximize profit while exceeding service expectations.
• Supported by our Sales team, you will assist in developing and implementing ideas that drive ongoing improvement, while also participating in customer business reviews.
About the candidate:
• Strong written and verbal communication skills.
• A positive attitude and a passion for the growth direction of our transport business.
• A willingness to roll up your sleeves and assist in the operation, when necessary.
• The ability to work effectively as part of team, and to relate to a wide variety of people.
• Confidence to roll with the punches and embrace a fast paced and ever-changing environment while keeping a smile on your face.
Great customer service is key to delighting our customers and ultimately growing our business. Your success in this role will serve as a platform to accelerate your career at Carotrans.