Account Manager
Who We Are
Clutch is the leading ratings and reviews platform for IT, Marketing and Business service providers. Each month, over half a million buyers and sellers of services use the Clutch platform, and the user base is growing over 50% a year. Clutch has been recognized by Inc Magazine as one of the 500 fastest growing companies in the United States and has been listed as a top 50 startup by LinkedIn. Recently Clutch received a strategic investment from Susquehanna Growth Equity, a leading growth equity fund that specializes in growth-stage, B2B technology companies.
Who We're Looking For
We seek entry-level full-time professionals to support our team with customer retention and engagement.
We help you build the skills you need to succeed at Clutch on the job. So, we want utility players who are self-driven, comfortable conducting outreach to recruit companies, and committed to building client relationships.
You’ll have a hand in growing a successful business from the ground up.
What You’ll Do
As a company’s account manager, you are responsible for:
- Managing relationships with our existing customers
- Providing them with ongoing customer support
- Conducting client reference interviews and publishing the feedback on our site as validated reviews
- Proactively reaching out to reengage high value, unengaged clients
- Act as a Clutch subject matter expert and advise customer through Clutch knowledge and understanding customer’s goals
Our Ideal Candidate
Requirements:
- Undergraduate degree and 0-3 years of industry experience
- Strong written and verbal communication skills
- Confidence communicating over the phone
- Strong critical thinking skills
- Strategic mindset
- Strong work ethic and ability to execute in an unstructured work environment
- Interest in growing a startup
- Tenacity and perseverance
- Desire to work in Washington, DC
What We Offer
Professional Development
- A talented team that is invested in you and your professional success
- Clear career path and growth opportunities within the company
- Toastmasters membership
- Professional development book club and workshops that focuses on both company and personal growth
Opportunity to Build Something
- Direct involvement in building a piece of a rapidly growing company
- Tangible impact from day one
- Ownership of your own projects
Company Culture
- Casual work environment
- Accessible office in Dupont Circle, on the Blue, Orange, Silver and Red Metro lines
Compensation
- Competitive Salary - $45,000 annually
- Health (medical, dental, vision) insurance
- 401K Plan
- Open vacation policy
- Commuter benefits
- Long-term and Short-term disability insurance