Night Shift Operations Coordinator -Grand Rapids, MI (Immediate Start Date)
As one of the fastest-growing logistics service companies, NTG is all about excellence, integrity, and teamwork. Our service is top-notch because we have developed a high-energy, team-driven mentality across the organization that is committed to servicing our customers, shippers and carriers alike, in an ever-evolving supply chain. We are looking for your expertise and knowledge to join our NTG team!
As a Night Shift Operations Coordinator, you will provide support for our brokerage offices after normal business hours. You will assist the operations and sales team with the day to day tasks of existing business. This role serves to support the responsibilities involved with tracking freight while working on specialized projects and administrative duties as assigned.
**Flexible Schedule Options: M-F 4PM-12AM OR M-F 8PM-4AM**
Duties and Responsibilities include the following.
- Use independent judgement and discretion to support business operations after normal business hours.
- Assist with operational tasks of existing business.
- Develop knowledge and skill with the proprietary software and computer systems used in tracking freight.
- Support freight brokers, senior brokers, operations, and other key positions in tracking freight and communicating with carriers and customers.
- Resolve issues quickly, efficiently, and escalate to management when appropriate.
- Answer phone calls, respond to emails, and follow up with customers in a prompt and friendly manner.
- Develop communication skills with carriers, customers, and brokers by maintaining knowledge of industry terms and jargon.
- Book and schedule shipments with our carrier partners under the general supervision of office management.
- Assist in negotiation of daily freight and shipping rates as needed.
- Collaborate with team members in pursuit of the company’s goals and objectives.
- Work on administrative and specialized projects as assigned.
One-of-a-Kind Culture
The unique culture at NTG is pretty hard to beat, where innovation and a hard-working environment go hand-in-hand with a casual and fun atmosphere. We promote an energetic and team-oriented workplace where collaboration and a results-driven attitude is key to our success. We dress comfortably and play music while we work - we want you to feel your best so you can do your best!
Don’t forget our core values:
- “Go to bat” for the carrier, but protect NTG’s customer at the same time
- Display the highest level of integrity
- Demonstrate respect for others
- Possess a "do whatever it takes" attitude
- Work in a fun and rewarding atmosphere
- Think creatively and innovatively
- Enjoy working in a collaborative, team-oriented environment
- Are resourceful and results driven
Our Benefits:
NTG provides a competitive, comprehensive, performance-based compensation package for our full time employees:
- Competitive Benefits
- Life / AD&D Insurance
- 401(k) with Company Matching
- 12 days of Paid Time Off, 3 sick days, 7 paid holidays
NTG is proud to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status, age, veteran status, disability, or any other category protected under applicable law. Our policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.