Case Processor (Office Automation)
Duties
Summary
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Responsibilities
WHAT IS THE APPEALS DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions
The following are the duties of this position at the full working level. If you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and will receive training to help you grow in this position.
- Supports multiple offices and teams consisting of professional and technical employees both remotely and onsite.
- Retrieves from automated systems a variety of reports and technical material including forms, correspondence, supporting statements, and documents that contain legal, technical, or procedural language pertaining to the administration of the revenue laws.
- Researches, analyzes, and extracts information from internal and external sources, subject to different sets of rules, regulations, and procedures. The incumbent extracts portions of file and summarizes data in connection with ad hoc report requests and submits response for ultimate transmission to the requesting party.
- Analyzes case information to determine the appropriate procedures to close cases involving multiple work streams. Maintains and updates a variety of manual and automated tracking systems used in processing cases. Secures, updates, and reviews case information to build the administrative record.
Requirements
Conditions of Employment
-Must be a U.S. Citizen or National.
- A 1-year probationary period is required.
-Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
-Undergo an income tax verification and review of prior performance/conduct.
-Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check).
-Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
-If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
-Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
-The employment of any candidate, including a current employee or a new hire, selected for this position may be conditional upon classification and/or audit of federal tax returns. This audit may include up to 2 years of returns.
OTHER INFORMATION:
- This is a bargaining unit position.
-Tour of Duty: Monday - Friday 8:00 a.m. - 4:30 p.m.
-Alternative work schedule, staggered work hours or telework may be available; Must meet IRS telework eligibility requirements.
- We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.
-Relocation expenses - no moving expenses
-Occasional Travel may be required, 1 to 5 nights per month.
Qualifications
You must meet the following requirements by the closing date of this announcement:
SPECIALIZED EXPERIENCE:
You must have one (1) year of specialized experience at the level of difficulty and responsibility equivalent to GS-05 grade level in the Federal service. Specialized experience for this position includes: Experience using computer programs, guidelines and/or procedures to provide effective administrative assistance (i.e., mail duties, shipping etc.) to managers and technical employees; Experience with written and oral communications to communicate with others sufficiently to meet and deal effectively with employees, management, and others to accomplish program assignment(s). In an office setting, experience with filing, photocopying, faxing, shredding, typing, scanning of documents, and/or uploading customer information into an internal system.
Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis.
- To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
For more information on qualifications please refer to OPM's Qualifications Standards.
Education
EDUCATION DOCUMENTATION
For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page.
If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.
Additional information
6 positions to be filled in Appeals: Independent Office of Appeals, Shared Administrative Support, Shared Admin Support Team 2, Team 3, Team 4
1 position will be located in each of the following locations:
1 - Philadelphia, PA
1 - Florence, KY
1 - Chicago, IL
1 - Detroit, MI
1 - Newark, NJ
1 - St. Louis, MO