Customer Service Representative

Provides customer service and responds to customer inquiries for all contractor and vendor invoice payment issues including late payment, underpayment or overpayment of invoices.

Uses automated pay systems to research, analyze and resolve customer service issues.

Identifies accounts receivables, erroneously taken discounts or failure to take discounts, improperly paid interest, input errors, refunds, duplicate payments or other problem situations.

Receives, researches, analyzes, and answers telephone and written inquiries concerning functions related to contractor and vendor pay.

Discusses problems and questions related to contractor and vendor pay and provides immediate answers to inquiries.

Explains and/or assists inquirers in the preparation of various forms and documents.

One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-05) within the federal service, which demonstrates the ability to perform the duties of the position, is required.

Specialized Experience is defined as: applying regulations, policies and procedures governing pay, billing and other types of financial transactions sufficient to convey information to customers and other interested parties, researching customer accounts and financial regulations, policies and procedures to identify discrepancies and suggest solutions, explaining pay, billing and other types of financial procedures, interpreting technical materials, conveying options and resolving problems within automated financial systems.

Note: This position requires you to obtain and maintain a Level 1 Certification under the DoD Financial Management (FM) Certification Program as a condition of employment. If you are selected, you will have to obtain this certification within two (2) years of your entry on duty in the position unless you are already in a position that requires a Level 1 Certification in which case you must complete the certification within the original 2-year period. Failure to become certified within the required time-frame may be grounds for removal from the position and/or from Federal service. Information about the DoD FM Certification Program is available at http://www.dfas.mil/dam/dfas/careers/pdf/DoDFMCertificationProgram.pdf.

GS-06 Substitution of Education for Experience: Six months of graduate education may be substituted to meet the specialized experience required when it is directly related to the work of the position being filled. If you are using education to substitute for the specialized experience, you must submit transcripts at the time you apply. To be creditable, education must have been obtained in an accredited college or university recognized by the U.S. Department of Education (http://www2.ed.gov/admins/finaid/accred/index.html).

See vacancy announcement to apply on this opportunity and to see additional information about this opportunity: