Global Training Instructional Designer
The Instructional Designer supports the training efforts of the ICRM Global Training Team. The candidate will develop learning materials using a variety of learning methodologies including classroom and web-based; integrate adult learning theory and creativity into all design elements for the creation of an interactive and effective learning experience.
- Develop engaging learning activities and captivating course content that enhances retention and transfer of knowledge
- Use authoring software to create engaging and interactive e-learning courses, videos, etc.
- Develop exercises and activities that enhance the learning process
- Create supporting material/media such as: guides, job aids, end-user material, facilitator guides, videos, infographics & simulations
- Formulate modes of assessment, such as tests / knowledge checks to measure the effectiveness of the course
- Set instructional end goals/learning objectives and create content that matches them
- Work with subject matter experts to identify target audience’s training needs and the relevant content
- Update and maintain existing training material
- Keeps abreast of business changes and processes to develop up-to-date and accurate training solutions
- Determine appropriate training solution for assigned projects, based on the outcome of analyzing business needs, performance goals, and audience.
- Maintain project documentation and course folders
- Coordinate train-the-trainer sessions to ensure the effective transfer of knowledge
- Troubleshoot technical course issues
- Conduct peer review for training material
- Provide and be receptive to feedback
Qualifications
- Bachelor’s degree in Instructional Design, Communication or related field is preferred, Master’s degree is a plus
- Minimum 3-4 years of instructional design experience with at least 2 years’ experience in a corporate environment
- Proven working experience in instructional design and with instructional technology (ability to provide portfolio with work examples)
- Visual design skills and ability to storyboard required
- Ability to create storyboards, instructional text, audio/video scripts
- Proficient in Storyline, Lectora, Snagit, Rise, Camtasia
- Demonstrated experience incorporating adult learning theory, practices, and methodologies into the creation of training materials used in a business setting
- Ability to develop and proofread training materials
- Ability to collect and analyze information, problem-solve, and make decisions
- Ability to read and interpret documents such complex compliance content; compile, analyze and interpret information
- Proficient in Microsoft Office: PowerPoint, Excel, Word, Outlook
- Flexible with schedule (days/nights/ability to travel up to 20%) including remote work
- Ability to communicate professionally with all levels of management
- Able to organize workload and manage multiple projects
- Detail-oriented; ability to work in a fast-paced environment
- Ability to perform duties with minimal direction
- Fluency in writing/reading/speaking/translating/creating training material in Spanish, or any other second language a plus