Technical Support Representative

Summary: Efficiently and effectively answers customer inquiries regarding Turtle Beach products via Email, Phone, and Live Chat.

·        Responds to customers’ phone, email & online chat inquiries in an efficient and timely manner.

·        Uses general office equipment including Salesforce helpdesk software and MS Office.

·        Uses the telephone and speaks in a clear, courteous manner.

·        Communicates with team and management regarding product issues and solutions to problems.

·        Uses technical background and software/hardware troubleshooting skills.

·        Uses company products to gain an understanding of their use and how to troubleshoot.

·        Tests and reports on company hardware/software.

·        Prioritizes and organizes responses to maximize efficiency in responding to customers.

·        Performs other duties as assigned.

·        Is flexible to work with company needs and priorities.