911 Communications Trainee Officer

Handles emergency law enforcement communications via radio dispatch, emergency and non-emergency telephone calls, and utilizes local/national computers. Receives, screens and monitors 9-1-1 emergency and non-emergency calls from the public and other police/public safety agencies by radio or telephone; categorizes and prioritizes calls. Maintains communications with all parties involved in emergency situations; conveys information to/from emergency personnel, general, public, public safety agencies, utilities, businesses and other personnel within the department. Prioritizes and dispatches appropriate personnel to incident locations; monitors radio traffic and maintains awareness of activities. Conducts data inquiries into National/Florida State Crime Information Center System (FCIC/NCIC). Must be able to effectively communicate while working in a stressful environment. Handles confidential information. Incumbent must follow agency disciplinary guidelines, PBSO General Orders as well as Communications guidelines for attendance and punctuality. Performs all related duties as assigned.

•High school diploma or GED.

•(1) year full-time experience working in an environment which requires multi-tasking.

•The position requires the ability to utilize computer monitors, equipment, telephones and must be able to type. 

•Must be able to work at a fast pace with little to no control over the incoming workload. 

•Must be able to maintain intense concentration and attention for extended periods of time. 

•Applicant must have customer service experience and must successfully pass computer-based Communications testing in order to proceed to the oral interview.

•Position requires minimum three (3) year commitment to the division after successful completion of training.

Upon successful completion of the PBSO Communications academic classroom, the Florida State Exam for Public Safety Telecommunicator must be taken and passed. This testing will be administered by the State of Florida, Department of Health.

PREFERENCES: 

•Dispatching experience in law enforcement

•Ability to work in a fast-paced, stressful environment

•Ability to make quick decisions (i.e. when one or more person's safety is at stake)

•Ability to respond effectively to all calls (i.e. violent crime is in progress)

• Previous experience with shift work (i.e. - 24 hours per day/7 days per week, including holidays)

NOTE: Civilian employees may apply for any posted non-management position upon the successful completion of their probationary period. Civilian employees may apply for any posted management position regardless of their probationary status at the time of the posted position.