Summer 2022 Operations Intern
About Us
NYTLicensing is the content licensing division of The New York Times Company. We
empower companies to connect with their audiences, using world-class journalism and
content curation to elevate experiences and engage customers. We help organizations
of all sizes streamline communications, supplement existing marketing campaigns and
drive growth. We traditionally served other media organizations with our licensed
content. It is now our goal to generate awareness of the NYTLicensing brand and drive
revenue growth in new markets.
About our Team
The Sales Operations intern will work on a customer onboarding and retention project
with a focus on the customer experience. It will include a focus on customer service,
onboarding clients, and designing a customer engagement strategy throughout their
licensing subscription period. You will also develop skills around writing reports,
managing time and priorities, owning projects and deadlines, and conducting thorough
research and analysis that leads to effective recommendations.
As a Licensing Sales Operations intern, you will:
- Gather information on existing customer service and practices. This includes onboarding, customer complaints and resolution, and/or other responses depending on the clients' needs.
- You will interact with regional sales teams to understand main challenges and assess existing processes.
- Create a report that highlights strengths and weaknesses of our current processes.
- Work on a strategy for opportunities for short-term improvements in customer service and retention.
- Review and advise on improvements to existing customer service documents and processes.
About You:
Are you passionate about business? Do you want to understand how operations
intersects with sales? Within this team, you will be at the center of business growth.
- Organized and detail-oriented
- Strong communication/presentation skills
- Curious, eager to learn
- Knowledge and experience with Microsoft Office (Word, Excel and Powerpoint)
- Courses or major in Business, Business Administration, etc.preferred
- Data analysis experience
- Interest in processes design
- Knowledge or interest in customer satisfaction
About Our Summer Internship:
- The internship is paid
- It is 10 weeks long, starting on or around June 6, 2022
- You will work remotely
Benefits and Perks:
- Interning at The New York Times is a unique opportunity to work at a historic and innovative global media organization dedicated to enhancing society by creating, collecting and distributing high-quality news and information
- You will be helping to power, distribute and expand what is possible for our award-winning journalism
- We run a week-long maker event during the summer, where Design, Product, Project, Marketing and Technology come together to work on creative, cross-functional projects
- We have frequent panel discussions and talks by a wide variety of news makers and industry leaders
- NYT interns benefit from competitive pay, great perks and influential networking
#LI-AM1
The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.
The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local "Fair Chance" laws.