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Experience Designer

Job Description

Vidant Health

About Vidant Health
Vidant Health is a regional health system serving 29 counties in eastern North Carolina. We are working every day to improve the health of the 1.4 million people we serve. Vidant Health is made up of 8 hospitals, physician practices, home health, hospice, wellness centers and other health care services. Vidant Medical Center is affiliated with the Brody School of Medicine at East Carolina University. As a major resource for health services and education, Vidant Health strives to support local medical communities and to work with providers throughout the region to deliver quality care. Our goal is to enhance services that are available locally and to eliminate barriers involving time, distance and lack of awareness that sometimes prevent patients from receiving the care they need.

Position Summary
The Experience Designer works in the Office of Experience to support Experience programs and other corporate initiatives with design services. This position engages leaders and team members in interactive design as a consultant to empower them to solve challenges with the use of design thinking. This would include designing and facilitating design workshops, developing artistic renderings that depict the desired design vision, working with team members to prototype, test, and launch new solutions. Working with content experts the experience designer determines the best vehicle for design, presentation, and produces the materials for the requester. Requests come through the design lab from staff and leaders. This person also serves as a consultant for other staff members needing assistance in experience design or other artistic endeavors.

Develops new experience concepts.

Using the tenets of human-centered design, develops new concepts for design solutions with stakeholders, and produces artistic renderings, prototypes, or mock-ups using creative skills and abilities.

Serves as a design consultant.

Serves as design consultant to representatives of various hospital departments and subs to determine the most effective process necessary to support experience design needs.

Acquires human-centered design/design-thinking skills to facilitate collaborative (co-design) initiatives.

Advises and trains staff members in techniques and methods.

Advises and trains staff members in techniques and methods of developing and evaluating specialized materials and equipment, including 3D pens and printers, design, and collaboration tools.

Maintains and applies knowledge of design technology.

Maintains and applies knowledge of the technology necessary to support corporate experience design needs.

Catalogs and maintains design portfolio.

Catalogs, schedules, distributes and maintains records of design projects for submissions and annual reports.

Minimum Requirements
Bachelor's Degree (4yrs) required

User Experience, Building Arts (architecture, interior design, furniture design), Experience Design, Service Design or similar design studies

Proficient in Microsoft Office, presentation software, Adobe Creative Suite, and modeling software, such as AutoDesk Revit or Google Sketchup, with the ability to learn new programs quickly (as needed). Physical model-making skills preferred.

1 year to 3 years required in internships, previous jobs, special projects related to coursework, volunteer work in field.

General Statement
It is the goal of Vidant Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.
Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer.  Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.