Assistant General Manager Woodfield Mall

SUCCESS DESCRIPTION

As a leader within Giorgio Armani Corporation, you will be part of a diverse leadership and sales team, who you will inspire and motivate each day. You will work with the General Manager to align the entire team on driving sales, providing an excellent client experience, building strong talent and ensure the store operates efficiently and effectively. Your ability to combine entrepreneurial spirit, passion for the brand and knowledge of the luxury/retail business with organizational skills to manage the store will greatly influence the client and associate experience. As an Assistant General Manager, you will also provide input on merchandising, marketing, and client relationship strategies. Your daily presence on the sales floor will provide you the opportunity to understand the business on the front line, and you will have the opportunity to use the insights to improve the store’s business. You will help shape and execute store strategies to build trusting relationships with clients and associates to drive revenue. In addition, you will be accountable for ensuring appropriate communications are cascaded throughout the team. To succeed in this role you are willing to lead by example and with integrity, collaborate, be intellectually curious, strategic, lead through ambiguity and change and results oriented. As a key support for the General Manager, you will also be responsible for the end-to-end management of the store and its team, including labor and supply budget. Our team mission is passionately conveying the vision of Giorgio Armani.

DUTIES & RESPONSIBILITIES DRIVE RESULTS

▪ Inspire sales team to drive revenue to achieve or exceed sales plans and profitability expectations for the store

▪ Execute strategies and associate goals to maximize store sales and create action plans to meet commercial objectives

▪ Leverage awareness of market, competitors and local client activation strategies to analyze business relative to competitive landscape and local trends

▪ Provide input into merchandise strategy based on local needs to support sales strategies EXCELLENCE IN CLIENT EXPERIENCE

▪ Build exclusive, long-lasting, trusting relationships with clients by leveraging Client Relationship Management (CRM) strategies to ensure reachability expectations are met

▪ Promote a client centric sales experience that is representative of the brand and achieves Key Performance Indicators (KPIs), i.e. Conversion and UPT targets

▪ Ensure team is establishing connection with clients in line with brand and selling ceremony expectations (Client Journey) to build relationships and drive client retention

▪ Coordinate OMNI channel and client initiatives (CRM) aligning team on in-store execution TALENT MANAGEMENT

▪ Responsible maintaining a positive and energetic team culture, with a high performing sales team ▪ Motivate team through positive feedback and celebrate individual/team accomplishments

▪ Partner on Talent Acquisition for store, proactively recruiting and identifying candidates that reflect our expectations of client experience and brand

▪ Responsible for the end-to-end Associate experience, ensuring onboarding to off boarding and all phases in between are managed to standard. Focused attention on implementation and follow-up on all training programs, including Product Knowledge and Client Service

▪ Maintain a frequent cadence for reviewing associate performance and take thoughtful action to quickly hold associates accountable for results in partnership with the General Manager and Human Resources VISUAL

▪ Ensure visual merchandising and presentation reflects brand standards and compliance to directives

▪ Execute all corporate merchandising directives

▪ Analyze product results across all departments to evaluate successes and opportunities, and action plan to drive growth or course correct where needed in partnership with General Manager

▪ Ensure the selling floor is neat, clean and organized and reflects the correct visual image Job

OPERATIONAL EXCELLENCE

▪ Accountable for operational excellence, including achieving Inventory targets

▪ Responsible for effectively communicating with appropriate business partners, as it relates to inventory matters (capacity, allocation and logistics)

▪ Ensure up-to-date permits and inspection certificates are available in-store

▪ Ensure proper and efficient maintenance of all back of house systems inclusive of receiving stock shipments, transfers, markdowns and handling of defective merchandise

▪ Ensure the compliance of all company policies and procedures EXPENSE OPTIMIZATION

▪ Support General Manager in achieving store Profit & Loss results, specifically revenue and labour expense

▪ Manage store schedule ensuring talent is planned to drive sales and meet client experience needs

▪ Share insights based on analytics to influence store budgets and staffing structures MANAGER-ON-DUTY

▪ Set the example and act as the Manager-On-Duty (MOD) delivering a strong client experience and achieving sales targets through the sales team for a given period of time

▪ Lead the team that delivers the experience, every day with every visitor. Acts as the ambassador for the brand and sets this expectation for each of the associates. Creates brand awareness, motivates people, and delivers financial results.

QUALIFICATIONS & SKILLS

▪ Minimum Three (3) years of experience in similar retail management field

▪ College/Post-Secondary degree preferred

▪ Excellent communication (verbal and written) skills and the ability to influence partners and motivate direct reports

▪ Demonstrated experience in executing Sales Management Trainings and Presentations

▪ Proficiency with Retail Systems and Office programs, i.e. Excel, Word and PowerPoint

▪ Open availability and able to work a flexible schedule, including holidays, nights and weekends

▪ While not required, Italian, Spanish, French, Mandarin or other language skills are considered a strong asset

PHYSICAL DEMANDS

Activity Demands Frequency Sitting At Desk Frequent Standing/Walking Within Store Environment Frequent Lifting/Carrying Up to 50 lbs boxes, mannequins & other items Occasional Push/Pull Moveable shelving and doors Occasional Climbing Stairs and Ladders Occasional Reaching Below/Above Shoulder To reach higher items on shelves Frequent Fine Motor Tasks Computer Use, Garment Steaming, Applying/Removing Sensor Tags, etc. Frequent Auditory & Vision Hear and see safety signals, read labels, registers, computers, etc.

Constant COGNITIVE DEMANDS

Activity Demands Frequency Communication Verbal & Writing Constant Supervise Teams Direct team members, monitor performance, ensure safety Constant Plan Strategize to drive business Constant Fine Audit / Analysis Accuracy of Transactions, Inventory, etc. Frequent Administrative Tasks Various Frequent

POSITION DETAILS

Job Code: AGM Management: Yes Level: TBD Budget: Accountable Brand: All OT Status: Exempt