Community Manager
**This is an on-site position in Chicago, IL. There is no hybrid/remote option for this role.**
The Community Manager’s main duty is to create and manage programming at an office property to enhance the experience for tenants and visitors in order to create a sense of community on the property. The chosen candidate will oversee conference and event space in the office tower, as well as be an active presence in the building Lobby. This Community Manager will assist with visitor check-ins during high-volume times. The ideal candidate has a hospitable and creative personality reinforced with an exceptional business acumen and tech-savviness.
This position will not only plan meetings and professional conferences, but also exciting social and networking events. Additionally, this position may manage the back-end of the property app, manage property social media accounts, and create internal marketing collateral. Another goal for this position is to provide exemplary concierge services for tenants and building management by serving as an informational resource for the property – arranging events, meetings, services, gifts and reservations. The Community Manager is also responsible for accurate reports detailing client requests and billing of services to the tenants and client.
JOB DUTIES
App Management
• Review building apps for brand consistency
• Create and maintain app content in-line with brand standards
• Manage amenity reservations that are made through app
• Market and promote app usage with tenants
• Meet with app developer regularly to discuss app performance and feedback
Community Management
• Manages and schedules building amenities (ie. conference space, fitness facility, tenant lounges, etc.)
• Special event planning for meetings and events occurring at the property for clients and tenants directly - can be largescale
• Curates unique and worthwhile activations in public and private event space in conjunction with onsite retailers at times
• Offers a warm and hospitable presence in building Lobby, including assisting with visitor check-ins during busy times
• Acts as a building ambassador, including maintaining a welcoming presence in public spaces when requested and
during events
• Create property programming with the goal of creating a property-wide sense of inclusion and community
• Assists property management team in creating welcome collateral and events for new tenants
• Responds to in-person, phone and email requests from tenants and assists in providing guidance and information to
tenants in a timely manner
• Manages onsite fitness center with the aid of fitness vendors or operators
• Facilitates fitness instruction, classes, events, supply ordering, etc. where applicable
• Utilizes common areas for pop-ups and activations for tenant engagement activations
• Maintains “back-end” of property app, where applicable
• Manages property social media sites, where applicable
• Creates internal marketing messaging and collateral for property programming and events
• Plan robust program within property budget
• Negotiate contracts with area vendors for best price, product and service
• Works with Experience Management corporate team to grow a local Preferred Vendor list
• Engages tenants to participate in building programming
• Fosters an up-to-date knowledge for directions to festivals, events, attractions, restaurants, hotels, tours and
transportation schedules in the surrounding area, including new trends
• Secures and coordinates tickets to concerts, sporting events, theater productions and other events
• Provides detailed reporting of the calls, emails, and requests that have come in and the type of services that has been
provided and coordinated to the client and tenants
• Writes, edits and sends a monthly email newsletter and/or app notifications and content to tenants who have opted into
the service regarding events occurring in the building and around the area, and actively seeks to grow the email list by
soliciting subscribers through marketing initiatives
• Provides timely and accurate To Be Invoiced (TBI) reports to the JLL Finance department to ensure accurate billing of
services to clients
• Stays current on knowledge of local events and cultural attractions.
• Other concierge-related requests, as needed
• Other reports, duties, meetings TBD
SKILLS AND APTITUDES
• Hospitable personality
• Experienced marketing and event planning
• Independent thinking
• Creatively produce ideas to create involve retailers in office space
• Ability to engage tenants and visitors to participate in events and programming
• Possesses foresight to organize event logistics up to 3000 attendees
• Eye for clean, concise marketing collateral
• Superior knowledge of local cultural, dining, and entertainment venues, and ability to match client and tenant desires to
the appropriate venue
• Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with
varied needs
• Able to think quickly and efficiently when confronted with a client or tenant request
• Motivated self-starter who can work with minimal supervision
• Creative problem solver
• Proactive, approachable and solution-focused
• Professional demeanor and appearance
• Strong planning and organizational skills
• Excellent interpersonal and communication skills
• Takes initiative and anticipates the needs of others
• Commitment to company values
• Knowledgeable on Microsoft Office, iOS functions, marketing or graphic design software, and digital technology
EDUCATION AND EXPERIENCE
• Bachelor’s Degree or equivalent work experience
• At least three years’ experience in marketing and event planning, including VIP guest service
• Previous concierge or VIP retail experience highly preferred
• Expert-level knowledge of the local area, including current dining, retail, and entertainment trends