Digital Client Services Coordinator

Location:     Fort Myers

Overview of role: The Digital Client Services Coordinator is responsible for supporting both pre and post-sale efforts in the digital advertising sales cycle. This role includes supporting designated Account Executives with internal requests, facilitating client communications once a deal has closed, and transitioning closed deals through the post-sale process internally.

 

 

·        Work closely with assigned Account Executives to facilitate both pre and post-sale needs for digital opportunities

·        Assist with lead gen and market research efforts, as well as the facilitation of case studies and success stories for pre-sale needs

·        Facilitate proposal requests and pre-sale questions with internal teams

·        Handle Marketron order entry and client payment collection needs

·        Attend client kickoff calls and become the lead point of contact with the client post-sale

·        Work with clients on asset collection, creative direction, and gathering all necessary details in order to launch campaign

·        Submit fulfillment tickets with all required information to Digital Client Success Coordinator, and work together to seamlessly transition to Creative & Ad Ops teams

·        Demonstrate strong client management and project management skills, managing multiple projects and timelines simultaneously

·        Uploading account various documents within Salesforce

·        Salesforce management and reporting