IT Communications Analyst # 1181
IT Communications Analyst # 1181
Department: Division Director Administration
Paygrade 110 - Minimum starting salary: $55,452.38 with excellent benefits
Summary function: Serves as the communication liaison between the IT departments, both development and operations and all interested stakeholders. Stakeholders include Sr, Management, end-user staff members, committee members and Board members. Using a variety of reporting mechanism, this position will be expected to provide routine project updates to Sr. Management and staff end-users, impact analysis, status updates or other required information to committees with approved technology-based projects and routine status reports to the Board of Governors on all approved technology-based projects. The individual in this position needs to be an excellent communicator who is capable of breaking down highly technical principles into simple terms understandable to a non-technical audience.
Required minimum education: Bachelor's Degree in communications, English, public relations, technology/computer or related field (proof of degree required at interview).
Required minimum professional work experience: Three (3) to (5) five years, demonstrated experience with communicating progress on individual technology projects and departmental priorities to interested stakeholders as well as capture and communicate customer needs to IT for solution evaluation and implementation.
Essential Duties & Responsibilities:
Work with various IT staff members with approved projects to stay apprised of progress towards milestones and assist in resolving obstacles and manage expectations.
Plan client meetings by anticipating needs as driven by the work plan, coordinate meetings with key users, and document key questions to be answered throughout the engagement.
Produce project documentation, research briefs, meeting materials, analysis, graphics, best practice presentations, benchmark info and interim and final deliverables.
Create work plans including resource requirements, risk mitigation requirements, project approach, and timeline for routine updates to be reviewed with clients and Executives.
Produce reports, presentations, blogs, case studies, and other required efforts for use with or by Sr. Management.
Manage outage and maintenance notifications.
Create and maintain meaningful relations with clients and stakeholders.
Other duties as assigned.
Knowledge of:
- Demonstrated knowledge of general financial and operational modeling, capital planning models
- Technical terminology
Skilled in:
- System and process analysis
- Practices and techniques of project/task management
- Correct spelling, punctuation, and grammar usage
- Excellent written and verbal communications
- Communication of technical concepts to non-technical staff
Ability to:
- Communicate effectively and professionally, both verbally and in writing
- Excellent communications across all mediums and settings
- Demonstrated ability to present and explain complex technical topics, problems, and alternative
solutions to others
- Get up to speed quickly on complex issues; desire to work in a fast-paced, rapidly evolving
environment
- Interpret as well as document policies and procedures
- Work in a team environment
- Assist with developing training materials for end users in proper application of systems identified
to solve business needs
- Think logically and solve problems
- Consistently provide an excellent service-oriented attitude
- Pay high attention to detail
- Manage and maintain a high level of confidentiality
- Use discretion and independent judgment
- Determine priorities
- Travel as needed
- Sit for long periods of time, hear and converse over the telephone, and key/work frequently on a
computer
- Lift 5 to 10 lbs.
Additional information:
Project Management Professional (PMP) certification is preferred.
Strategic thinker with a drive to get all types of work done and a high attention to detail.
EOE | This organization participates in E-Verify | Position is open until filled | Exempt | Notify HR in advance if a reasonable accommodation is needed to participate in the employment process.
Position is located in Tallahassee, Florida and is not a remote position.