Customer Experience Intern
Position Summary
The Customer Experience Intern will play an essential role in ensuring that our residents and prospects have an exceptional experience from the moment they interact with LURIN. The Customer Experience Intern will play a key part in the resident experience as LURIN is looking for someone who is passionate about customer service and looking to develop their skills in a fast-paced real estate environment.
Required Qualifications:
- Currently enrolled in a college or university program, preferably in marketing, communications, hospitality, or a related field
- Proficiency in Microsoft Office suite, including Excel, Word, and PowerPoint
- Previous customer service experience is a plus
Essential Job Functions:
- Assist with the adoption of the Customer Relationship Management (CRM) tool across the portfolio as well as identify areas of opportunity for training
- Assist with the implementation of customer service initiatives, programs, and policies to ensure a positive experience for residents and prospects
- Collaborate with leasing and marketing teams to ensure a consistent brand experience across all touchpoints, including the website, social media, and property tours
- Assist in planning and executing resident events and activities to drive community engagement and retention
- Monitor resident satisfaction and feedback through surveys and other feedback mechanisms and provide actionable insights to improve the resident experience
- Assist in the preparation of reports and analyses on customer satisfaction, retention, and engagement
Success Factors/Job Competencies:
- Creative thinker with the ability to identify opportunities to enhance the resident experience and drive engagement
- Strong communication and interpersonal skills, with the ability to build positive relationships with residents, prospects, and team members