Box Office Manager

TERM: As early as January 29th-May 17th with additional training dates as needed. 

POSITION DESCRIPTION:

We are seeking a seasonal Box Office Manager to oversee all ticketing operations in the lead-up to and during the 48th ATLFF, April 25 – May 5, 2024. 

 

RESPONSIBILITIES:

• Reports to the Operations Director
• Works extensively within ticketing and virtual platform, Eventive
• Maintaining and overseeing the operation of ATLFF’s online ticketing platform for up to 200 events
• Manage box office operations, including but not limited to: the creation of events, enforcement of policies, running of reports, and interfacing with customers
• Enter and track comp requests 
• Manage multiple email and voicemail inboxes and return communications in a timely manner. 
• Maintaining ongoing evaluation of seating inventory, including holds 
• Assess/Secure box office signage and prepare daily materials for all venues
• Prepare venue boxes for off-site venues with box office supplies in advance of the Festival
• Interview and hire festival Box Office Staff with the support of Operations Senior Staff
• Train Box Office Leads/Box Office Associates on ticketing software for sales at festival venues 
• Manage badge holder RSVPs from attendees, filmmakers, sponsors, and VIP Guests
• Works closely with the Programming Department to ensure correct details and assets are represented, including film descriptions, stills, screening times, and virtual film content. 
• Maintain and distribute passes as needed; manage the procedure for the physical/virtual distribution and maintenance of festival badges/passes
• Generate final box office reports for each event with ticketing
• Reconcile box office & report totals every night of the festival
• Solve critical issues in a timely and professional manner
• Write a comprehensive post-festival report covering your areas of responsibility

REQUIREMENTS:

• Film Festival/Box Office experience
• Live event experience
• Experience supervising a team

Training, if needed, will be provided for the festival ticketing system, but the successful candidate must be a creative self-starter who is capable of independently managing detail oriented tasks on a deadline and efficiently work with other members of the ATLFF team. 

Leading up to the festival and for the duration, this position will be the front line of ATLFF customer service. It is extremely important that the Box Office Manager is an effective communicator and problem solver, and a personable, friendly, customer-service oriented team member.

TIMEFRAME & HOURS:

This temporary, seasonal position that pays a flat rate and does not include benefits. The Box Office Manager is expected to work flexible hours February – April on some evenings and weekends and be onsite full-time during the 48th Atlanta Film Festival (April 25 - May 5, 2023).  

COMPENSATION

$5000-$6000, depending on experience.

You will be successful in this role if you:

• Balance all channels of customer service
• Fully utilize support systems
• Demonstrate the ability to multitask
• Exhibit the ability to maintain productivity while working with minimal supervision